Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Betsomnia in Canada. We respect your privacy and aim to be transparent about what data we hold, why we collect it and how you can manage your information.

Types of Data We Collect

We collect several categories of information to operate the service and meet legal obligations. This includes personal data you provide directly, technical and device data collected automatically, and transactional data related to your account activity.

Personal Data

Personal data includes name, date of birth, address, email, phone number and government ID information when required for identity verification. We also collect account credentials, proof of payment details and any documents you upload for Know Your Customer (KYC) checks.

Technical Data

Technical data covers IP address, device identifiers, browser type, operating system, connection information and location data where permitted. This information helps us secure accounts, deliver the site correctly on mobile and desktop, and detect fraud.

Transactional Data

Transactional data includes deposits, withdrawals, bet and play history, bonuses claimed and support interactions. We use this data to process payments, resolve disputes and provide customer service.

How We Use Your Information

We use collected data to create and manage your account, process transactions, verify identity, prevent fraud, comply with legal requirements and improve the site. We may also use aggregated, non-identifying data for analytics to monitor platform performance and user behaviour.

Data Protection Practices

We protect information using industry-standard technical and organisational measures, such as encryption in transit, access controls and secure storage systems. Access to personal data is limited to authorised staff and third-party providers that need the information to perform services on our behalf.

Cookies and Tracking Technologies

We use cookies, local storage and tracking pixels to remember preferences, analyse site use and support advertising where applicable. You can manage cookie preferences in your account settings or via your browser controls. Disabling certain cookies may affect site functionality.

User Rights

If you are in Canada you have rights over your personal information, including the right to access, correct, delete or restrict processing, request data portability and withdraw consent where applicable. You may also object to certain uses of your data.

Access, Correction and Deletion

You can update basic account details directly from your profile. For other requests, contact [email protected]. We will verify your identity before fulfilling requests and may retain certain records as required by law or to protect against fraud.

Information Sharing and Third Parties

We share information with third-party service providers who support payments, identity verification, security, analytics and customer support. We may also disclose data to comply with legal obligations or to protect our rights. All partners are selected and managed to protect confidentiality and security.

Privacy Policy Updates

We may update this policy from time to time. When we make material changes we will post the revised policy on the site and notify you by account message or email where appropriate. Continued use of the service after changes indicates acceptance of the updated terms.