Responsible Gambling
At Betsomnia we are committed to safer gambling and to helping players keep their play under control. We aim to provide clear tools and practical guidance so you can enjoy online casino activity responsibly. Our approach focuses on player safety, prevention of harm, and quick access to support when it’s needed.
Player protection principles
We prioritise protection, privacy and transparent controls. That means age checks at registration, monitoring for risky activity, and making safer-gambling options available from your account. We take reports of problem gambling seriously and will work with players to restrict access where appropriate.
Activity-control tools
You can manage your activity directly from your account dashboard or by contacting our support team. Available controls include:
- Deposit limits - set how much you can add to your account over daily, weekly or monthly periods.
- Loss limits - cap the amount you can lose in a session or over a set timeframe.
- Session time limits - set maximum session lengths and enable reality checks at regular intervals.
- Account breaks - short cooling-off periods for temporary account suspension.
How to set or change limits
Limits can be set or tightened immediately via your account settings. If you need assistance or want longer-term changes such as self-exclusion, contact our support team and we will help apply the change and explain any waiting periods.
Deposit & loss limits
We offer flexible deposit controls so you can decide how much you want to play with. Limits are adjustable and intended to help you stick to a budget. Loss limits work alongside deposit limits and can be set per session, per day, or per week to reduce the risk of chasing losses.
Time limits and reality checks
Use session timers and reality checks to manage the pace of play. You can enable automatic logout after a set time and receive reminders during longer sessions to help you step away when needed.
Self-exclusion
If you need a longer break, self-exclusion blocks access to your account and stops marketing communications. Options include 6 months, 1 year, or permanent exclusion. To set self-exclusion, use your account tools or contact support at [email protected].
Signs of problematic behaviour
- Difficulty stopping play or returning after losses
- Borrowing or using funds meant for essentials
- Spending more time or money than intended
- Neglecting work, family or other responsibilities
Practical tips for staying in control
- Set realistic deposit and session limits before you start.
- Use reality checks and take regular breaks.
- Avoid gambling when stressed, tired or under pressure.
- Track your spending and reconcile balances regularly.
- Seek help early if you notice any of the warning signs above.
Professional help and support organisations
If you or someone you know needs professional support, consider reaching out to established organisations such as Gamblers Anonymous, Gambling Therapy, BeGambleAware, Responsible Gambling Council (Canada), the Problem Gambling Institute of Ontario and ConnexOntario. These services provide confidential advice, counselling and local resources to help manage gambling-related harm.