Betsomnia Casino Terms of Use

These Terms and Conditions set out the rules that govern your use of Betsomnia. They explain the relationship between you and us, the responsibilities we each have, and the basic operating principles for accounts, payments, promotions and dispute handling. By using our site and services you agree to follow these rules and any future updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, correct personal information and safe storage of your login credentials. Do not share your account or allow others to play using your credentials. We may suspend or close accounts involved in fraud, abusive behaviour, collusion, or breach of these terms.

Account verification is required before certain services are available. We may request identity documents, proof of address or other information to comply with applicable laws and anti-money laundering requirements. Verification checks can take up to 48 hours depending on documentation and volumes.

Eligibility requirements

To register and play you must meet the minimum legal gambling age in your jurisdiction and be legally permitted to gamble where you live. Only one account is permitted per person and household unless otherwise agreed in writing. Accounts registered from prohibited jurisdictions will be closed and any bets or balances may be voided.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. You must not attempt to manipulate games, exploit known bugs, use automated software or create multiple accounts to avoid restrictions. We reserve the right to investigate unusual activity and to withhold funds pending an investigation. Where misuse is proven we may cancel winnings and close accounts.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these conditions. Bonus funds are usually non-withdrawable until wagering requirements are met. Maximum bet rules, eligible games and expiry periods will be stated with each promotion. Only one promotion may be active at a time unless otherwise specified.

Deposits and withdrawals

Payment options, minimums, limits and processing times are shown in your account cashier. All deposits must be made from an account in your name. Withdrawals are subject to verification and may be delayed while checks are completed. We may apply daily, weekly or monthly limits and require that withdrawals are processed to the original payment method where possible.

We take reasonable security measures for transactions, but you should follow your financial provider’s guidance and report any suspicious activity promptly.

Dispute resolution

If you have a dispute, contact our support team first so we can try to resolve it directly. If we cannot reach agreement you may escalate the matter through any independent complaint process outlined in your account documentation. While a dispute is investigated you should refrain from closing your account or removing requested documents.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by email or site notice. Continued use of the service after notice constitutes acceptance of the updated terms. If you do not accept a change you must stop using the service and close your account in accordance with the account closure procedures.